FAQ
Privacy Policy
Effective Revision Date: September 2026
At Floriquve, we value the privacy of our customers and aim to provide a reliable and transparent online shopping experience. This Privacy Policy describes the types of information we may collect when you visit our website, place an order, communicate with us, or otherwise interact with our online services.
Floriquve is operated by Nanjing Huixiang Yijiaqin Technology Co., Ltd.
Business Address: Room 110, Building 3, Zone A, Nanjing Yiwu Small Commodities City, No. 388 Tianyuan East Road, Jiangning District, Nanjing City, Jiangsu Province (Jiangning High-Tech Park)
Please review this policy carefully to understand how information may be collected, used, shared, and retained.
1. Information Collected Through Our Store
The information we receive depends on how you use our website and services.
Information You Submit
When you place an order, contact our support team, subscribe to communications, or complete a form, we may receive information such as:
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Full name
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Email address
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Telephone number
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Billing information
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Shipping address
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Order and product details
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Customer service communications
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Other information voluntarily provided by you
Technical and Usage Information
When you browse our website, certain information may be collected automatically. This may include your IP address, browser type, device information, operating system, referring website, pages visited, approximate usage activity, and interactions with our online store.
Payment Information
Payments are generally processed through third-party payment providers. We do not intentionally store complete payment card numbers or CVV/security codes on our own systems.
Payment providers may independently process transaction information according to their own privacy policies and security practices.
2. How We Use Customer Information
Information collected through Floriquve may be used for legitimate business and operational purposes, including:
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Processing and fulfilling customer orders;
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Confirming payments and transactions;
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Preparing and delivering purchased products;
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Sending order confirmations and shipping updates;
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Responding to customer inquiries;
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Handling returns, refunds, replacements, and order-related requests;
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Maintaining and improving website performance;
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Detecting potentially fraudulent or unauthorized activity;
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Maintaining website and transaction security;
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Understanding website usage and customer interactions;
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Measuring advertising and promotional performance;
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Sending marketing communications where legally permitted and applicable consent has been obtained.
3. Order, Shipping, and Delivery Information
When you place an order with Floriquve, certain personal information is required to complete the transaction and deliver your products.
Your name, telephone number, email address, shipping address, order information, and other necessary delivery details may be shared with relevant payment processors, logistics providers, shipping carriers, fulfillment partners, or other service providers involved in completing your order.
For the current United States / North America delivery area, the available shipping options shown on our store include:
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Express Shipping: €7.99
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Standard Shipping: €3.99 for orders from €0.00 to €38.99
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Free Shipping: for orders of €39.00 or more
Shipping prices and eligibility may be updated from time to time based on destination, order value, carrier arrangements, or changes to our store configuration.
Shipping information is used strictly as necessary to prepare, dispatch, track, and deliver your order, as well as to provide customer support regarding delivery.
4. Sharing Information With Service Providers
Floriquve may use selected third-party service providers to support the operation of our online store.
Depending on the services currently active on the website, these providers may assist with payment processing, analytics, advertising, hosting, logistics, customer communication, fraud prevention, or technical functions.
Potential service categories may include:
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AppLovin — advertising services and campaign measurement;
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Meta Platforms — advertising, social features, and audience measurement;
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Google Services — analytics, advertising, and website-related functions;
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Payment providers — transaction processing and payment verification;
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Shipping and logistics providers — order fulfillment, delivery, and shipment tracking.
Third-party providers may process information according to their own privacy policies and applicable legal requirements.
We do not sell or rent personal information to third parties for use as an independent commercial mailing list.
5. Cookies and Tracking Technologies
Floriquve may use cookies and similar technologies, including pixels, tags, and related tools, to operate and improve the website.
These technologies may help us:
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Keep products in your shopping cart;
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Remember selected preferences;
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Maintain essential website functionality;
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Analyze website traffic and visitor behavior;
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Evaluate advertising campaigns;
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Understand how visitors interact with our store;
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Provide or measure relevant promotional content where permitted.
Most web browsers allow users to manage or disable cookies through their browser settings.
Please note that restricting certain cookies may prevent some features of the website from working as intended.
6. Protection of Personal Information
We use reasonable administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, alteration, loss, disclosure, or misuse of personal information.
Depending on the service involved, security measures may include encrypted data transmission, access restrictions, authentication controls, and service-provider security procedures.
Access to customer information is limited to personnel and service providers who reasonably require the information to perform their assigned functions.
However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure. We therefore cannot promise absolute protection against every possible security risk.
7. Children's Information
Floriquve's website is intended for a general consumer audience and is not specifically directed toward children under 13.
We do not knowingly request personal information from children under 13. If we become aware that personal information from a child under this age has been submitted without appropriate authorization, we will take reasonable steps to review and remove the information where appropriate.
8. California Privacy Rights
Depending on applicable California privacy laws, California residents may have certain rights regarding their personal information.
These rights may include, where applicable:
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Requesting access to personal information;
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Requesting correction of inaccurate information;
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Requesting deletion of certain personal information;
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Requesting information regarding applicable disclosures or sharing;
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Opting out of certain forms of data sharing or targeted advertising where legally applicable.
Requests concerning California privacy rights may be submitted using the contact details provided at the end of this Privacy Policy.
We may request reasonable information to verify the identity of the individual making a privacy request.
9. European Economic Area and Similar Privacy Rights
Where applicable law, including the GDPR, applies to your personal information, you may have certain privacy rights.
Depending on the circumstances, these may include:
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Accessing personal information held about you;
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Correcting inaccurate or incomplete information;
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Requesting deletion where legally permitted;
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Requesting restrictions on certain processing;
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Objecting to particular types of processing;
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Requesting data portability where applicable.
To submit a privacy request, please contact:
We may need to verify your identity before processing certain requests.
10. Promotional and Marketing Messages
If you choose to receive marketing communications from Floriquve, we may send information about new products, promotions, offers, or other store-related updates where permitted by applicable law.
Marketing emails will generally include an unsubscribe mechanism.
You can stop receiving promotional emails by selecting the unsubscribe option included in the relevant communication.
Please note that opting out of marketing messages does not necessarily prevent us from sending essential transactional communications, such as order confirmations, shipping notifications, refund notices, or important service updates.
11. Information Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.
Retention periods may depend on factors such as:
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The nature of the information;
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The purpose for which it was collected;
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The duration of our customer relationship;
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Order and accounting requirements;
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Fraud prevention and security needs;
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Dispute resolution;
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Applicable legal or regulatory obligations.
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
12. International Data Processing
Because online shopping and supporting services may involve providers located in different countries or regions, your information may be processed or stored outside your country of residence.
Where applicable, we will take reasonable steps to handle such transfers in accordance with relevant privacy and data-protection requirements.
The specific location of processing may vary depending on the payment, hosting, analytics, advertising, fulfillment, or logistics services used for your transaction.
13. Security Incidents
Although we maintain reasonable safeguards, security incidents cannot be completely eliminated.
If we become aware of a security incident involving personal information and applicable law requires notification, we will provide notice to affected individuals, regulators, or other relevant parties as required by the applicable legal requirements.
The timing, method, and content of any notification will depend on the circumstances and applicable law.
14. Changes to This Privacy Policy
We may modify this Privacy Policy when our services, technologies, business practices, third-party services, or applicable legal requirements change.
When revisions are made, the updated version will be posted on this page and the Effective Revision Date will be updated accordingly.
We encourage customers to review this page periodically so they remain informed about how Floriquve handles personal information.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or need assistance concerning the handling of your personal information, please contact us using the information below.
Brand: Floriquve
Company: Nanjing Huixiang Yijiaqin Technology Co., Ltd.
Business Address:
Room 110, Building 3, Zone A, Nanjing Yiwu Small Commodities City, No. 388 Tianyuan East Road, Jiangning District, Nanjing City, Jiangsu Province (Jiangning High-Tech Park)
Email: service@floriquve.com
Phone: 025-58646133
Thank you for choosing Floriquve. We are committed to handling customer information responsibly and providing a transparent online shopping experience.