Return & Refund Policy

Effective Revision Date: September 2026

Thank you for shopping with Floriquve. We aim to provide carefully selected jewelry and a reliable purchasing experience. If your order arrives with an issue, please contact our customer service team at service@floriquve.com and include your Order ID together with the email address used when placing the order.

Please review the following return and refund terms before submitting a claim.

1. General Return Conditions

Unless otherwise required by applicable law, purchases made through the Floriquve online store are generally not eligible for standard returns or exchanges.

Exceptions may apply when:

• The item has a verified manufacturing defect.

• The product received is different from the item originally ordered.

• The item arrives damaged due to an issue occurring during shipment.

Claims must be submitted according to the procedure described below.

2. Damaged, Defective, or Incorrect Items

We inspect products before they are prepared for shipment. However, damage or fulfillment errors can occasionally occur during handling or transportation.

Please inspect your order as soon as reasonably possible after delivery. If you receive an item that is defective, damaged, or incorrect, contact us within 7 calendar days of the recorded delivery date.

To help us review your claim, please email service@floriquve.com with the following information:

• Order ID associated with the purchase.

• Email address used to place the order.

• A clear explanation of the problem with the item.

• Clear photographs showing the damage, defect, or incorrect product.

• Video evidence where it is helpful to demonstrate the issue.

Our customer service team will review the submitted information and determine the appropriate resolution based on the circumstances.

Depending on the outcome of the review, an approved claim may result in:

• A replacement of the affected item.

• A partial refund or store credit.

• A full refund.

The specific resolution will depend on the nature and extent of the reported issue.

3. Refund Processing

If a refund is approved, it will normally be issued to the original payment method used to complete the purchase.

Once the refund has been processed by Floriquve, it may take approximately 7–12 business days to appear in your account. The actual time required can vary depending on the payment provider, bank, card issuer, or other financial institution involved.

Floriquve cannot control delays caused by external payment processors or financial institutions.

4. Product Exchanges

We do not generally offer exchanges for a different size, color, style, or design.

If an item is confirmed to have arrived defective or damaged, we may provide a replacement for the same product or variant, subject to product availability and the outcome of the claim review.

Any replacement arrangement must be approved by our customer service team before the item is returned.

5. Returning an Item

Please do not send products back to any address unless our customer service team has provided written return instructions.

Before sending anything, customers must first submit a claim through service@floriquve.com and receive confirmation from our team.

Items returned without prior authorization may not be accepted or processed. Floriquve is not responsible for unauthorized packages sent to an address that has not been approved by our customer service team.

6. Claim Review

All claims are reviewed based on the information and evidence provided by the customer.

We may request additional photographs, videos, order information, or other reasonable documentation when necessary to determine whether a product qualifies for a remedy.

Submitting a claim does not automatically guarantee a refund, replacement, or store credit. The final resolution will depend on the circumstances of the order and the applicable requirements.

7. Contact Information

If you need assistance with a damaged, defective, incorrect, or otherwise problematic order, please contact us using the information below:

Brand: Floriquve

Company: Nanjing Huixiang Yijiaqin Technology Co., Ltd.

Registered Address:
Room 110, Building 3, Zone A, Nanjing Yiwu Small Commodities City, No. 388 Tianyuan East Road, Jiangning District, Nanjing City, Jiangsu Province (Jiangning High-Tech Park)

Email: service@floriquve.com

Phone: 025-58646133

We appreciate your understanding and are committed to reviewing eligible product issues carefully and providing appropriate assistance.