Shipping Policy

Effective Revision Date: September 2026

Thank you for shopping with Floriquve. We understand that receiving your jewelry safely and within a reasonable timeframe is an important part of the shopping experience. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as the circumstances that may affect delivery.

1. Order Processing

After your payment has been successfully confirmed, your order will enter our fulfillment process. Before dispatch, items are prepared, inspected, packaged securely, and assigned to the appropriate shipping channel.

Our normal processing period is approximately 3 business days. Orders submitted on weekends or applicable public holidays will generally begin processing on the next available business day.

Processing times may occasionally be extended due to unusually high order volumes or circumstances outside our reasonable control.

2. Shipping Methods, Fees, and Estimated Transit

Once an order has been dispatched, international shipments generally require approximately 10–20 business days to arrive, depending on the destination and local delivery conditions.

For international destinations currently serviced by Floriquve, the standard shipping charge is:

Flat-rate shipping: $5.99 USD

The stated delivery period is an estimate rather than a guaranteed arrival date. Actual transit time can vary according to destination, carrier schedules, customs procedures, and other transportation conditions.

3. Circumstances That May Affect Delivery

Although we make reasonable efforts to keep shipments moving efficiently, delivery times can sometimes be extended by events beyond our direct control.

Examples include:

  • Customs inspections or clearance procedures

  • Import processing or temporary holds

  • Local postal or courier delays

  • Severe weather

  • Transportation disruptions

  • Public holidays

  • Unexpected increases in parcel volume

  • International logistics or supply-chain interruptions

When such circumstances occur, the shipment may require additional transit time. We appreciate your patience while the carrier works to complete delivery.

4. Shipment Confirmation and Tracking

Once your order leaves our fulfillment facility, a shipping notification will normally be sent to the email address associated with your order.

The notification will include the applicable tracking number when tracking is available.

You may use the following third-party tracking service to check shipment progress:

Tracking Website: www.17track.net

Please keep in mind that tracking information may not appear immediately after dispatch. Carrier systems can require several days to register the first movement or update a shipment's status.

5. Orders Containing Multiple Products

Orders containing several jewelry items may, in some circumstances, be divided into multiple shipments.

This can happen when products are processed through different fulfillment locations or when separate items become ready for dispatch at different times.

If your order is shipped in more than one parcel, you may receive separate shipping notifications and tracking numbers for the individual shipments.

6. Changes to Order Information

If you need to correct information associated with your order, please contact our customer service team as soon as possible after purchase.

This is particularly important for:

  • Shipping addresses

  • Telephone numbers

  • Product variants

  • Ring sizes

  • Other order-specific details

We recommend submitting any correction request within 12 hours of placing the order.

Please include the following information in your message:

  • Your Order ID, such as FLV-12345

  • The email address used when placing the order

  • A clear explanation of the information that needs to be changed

Because orders may enter fulfillment shortly after purchase, we cannot guarantee that requested changes can be completed once processing or shipping preparation has started. Nevertheless, we will make reasonable efforts to assist whenever possible.

7. Unsuccessful Delivery and Unclaimed Parcels

If a carrier is unable to complete delivery because the recipient is unavailable, the parcel may be held at a local post office, courier facility, or other designated collection location.

Customers should monitor delivery notices and contact the relevant carrier promptly when collection or redelivery is required.

Where a parcel is returned, abandoned, or otherwise undeliverable because of an incorrect address, failure to collect the shipment, or similar circumstances attributable to the recipient, Floriquve may be unable to provide a replacement or refund for the associated shipping loss, subject to applicable law and the circumstances of the order.

8. How to Handle a Shipment Delay

Before contacting customer service about a delayed parcel, please review the latest tracking information.

Step 1: Review the Latest Tracking Event

Check the tracking page for the most recent scan or delivery milestone. If tracking activity has been recorded within the previous 7 days, the parcel may still be progressing normally through the carrier network.

Step 2: Contact Customer Service

If there has been no tracking movement for more than 7 consecutive days, please contact us with your Order ID, tracking number, and relevant contact information.

Our team can then review the shipment status and, where appropriate, coordinate further investigation with the applicable logistics provider.

9. Missing or Lost Shipments

We understand that a shipment that cannot be located can be concerning. When appropriate, Floriquve may work with the relevant carrier to investigate a missing parcel.

Shipment Confirmed Lost in Transit

If the carrier or relevant investigation confirms that a parcel was permanently lost while in transit, Floriquve may arrange a replacement shipment at no additional product cost, subject to product availability and applicable circumstances.

Tracking Shows Delivered

If the carrier's tracking system records the package as successfully delivered to the address provided at checkout, we generally consider the carrier's delivery obligation fulfilled.

If you cannot locate a package marked as delivered, we recommend first checking with:

  • Household members

  • Neighbors

  • Building reception or management

  • Local postal services or the delivery carrier

Please contact our support team if the parcel remains unavailable after these checks so that we can review the circumstances.

10. International Fulfillment and Delivery Coverage

Floriquve offers international shipping to selected destinations.

If a destination cannot be serviced because of applicable trade restrictions, carrier limitations, customs restrictions, or other logistical conditions, we will notify the customer when reasonably possible. Where an order cannot be fulfilled for this reason, the applicable payment may be refunded.

Orders may be processed through different international logistics channels. Depending on the product and destination, certain items may be dispatched from fulfillment facilities or manufacturing partners located in different regions.

The shipping origin shown for an individual order may therefore vary depending on inventory and fulfillment arrangements.

11. Important Shipping Information

Estimated Delivery Periods

All delivery timeframes published by Floriquve are approximate estimates. They should not be interpreted as guaranteed delivery dates unless expressly stated otherwise.

Customs Duties and Import Charges

For international orders, customs duties, import taxes, VAT, brokerage charges, or other government fees may be imposed by the destination country.

Unless otherwise specified during checkout or required by applicable law, these charges are the responsibility of the purchaser.

Accuracy of Delivery Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Floriquve may not be responsible for delays, failed deliveries, returns, or additional shipping costs caused by incorrect or incomplete information supplied by the customer.

Customer Service and Business Information

For questions concerning shipping, tracking, delivery issues, or an existing order, please contact our customer service team:

Brand: Floriquve

Company: Nanjing Huixiang Yijiaqin Technology Co., Ltd.

Business Address: Room 110, Building 3, Zone A, Nanjing Yiwu Small Commodities City, No. 388 Tianyuan East Road, Jiangning District, Nanjing City, Jiangsu Province (Jiangning High-Tech Park)

Email: service@floriquve.com

Phone: 025-58646133