Terms of Service

Effective Date: September 2026

Welcome to the official online store of Floriquve. These Terms of Use apply to the Floriquve website and its related online services, collectively referred to as the “Site.”

The Site is operated by Nanjing Huixiang Yijiaqin Technology Co., Ltd. These terms establish the conditions governing access to and use of our website. Purchases of jewelry products, including Statement Rings, Fine Earrings, and Pendants & Necklaces, may also be subject to our separate Terms of Purchase.

By accessing, browsing, or placing an order through the Site, you acknowledge that you have read and accepted these Terms of Use. If you do not agree with any part of these terms, please discontinue use of the Site.

1. Information Provided by Users

When submitting information through our website, you agree to provide information that is accurate, complete, and reasonably current.

This may include contact information, billing details, shipping information, or other details needed to process an order or provide customer support. If any information changes, you are responsible for updating it when necessary to ensure that your orders and communications can be handled properly.

2. Privacy and Personal Information

We take reasonable steps to protect information provided through the Site. The types of information we collect, how that information may be used, and the circumstances under which it may be shared are described in our Privacy Policy.

By using the Site, contacting our support team, or submitting information through our online services, you acknowledge the applicable information-handling practices described in our Privacy Policy.

3. Website Content and Permitted Use

Unless otherwise stated, content available through the Floriquve Site—including product photographs, jewelry images, product descriptions, logos, graphics, written materials, audio, page layouts, and website-related materials—is owned by or used by Nanjing Huixiang Yijiaqin Technology Co., Ltd. and may be protected by applicable intellectual property laws.

We provide visitors with a limited, personal, non-exclusive, non-transferable, and revocable right to access the Site for legitimate personal and shopping purposes.

Unless we have provided prior written authorization, you may not:

• Reproduce or commercially exploit Site content;

• Copy, redistribute, or republish substantial portions of the website;

• Use the Site to create a competing website or service;

• Introduce malicious software, harmful code, or other disruptive technology;

• Use automated systems, scraping tools, bots, or data-extraction methods to collect information from the Site;

• Attempt to interfere with website functionality, security, or infrastructure;

• Access information or areas of the Site through unauthorized methods.

We may restrict or terminate access to the Site where we reasonably believe that these Terms of Use have been violated or that the Site is being misused.

4. Reviews, Comments, and Other User Content

Customers may have opportunities to submit reviews, comments, photographs, styling suggestions, or other materials through the Site.

By submitting content, you represent that:

• You have the necessary rights to submit the material;

• The content is truthful and not intentionally misleading;

• It does not violate another person's intellectual property or privacy rights;

• It does not contain unlawful, threatening, defamatory, fraudulent, or abusive material;

• You are not impersonating another individual or providing deceptive identifying information.

By submitting content to Floriquve, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, publish, and distribute that content for website operations, promotional activities, advertising, or other legitimate business purposes, subject to applicable law.

5. Links to External Websites

The Site may occasionally contain links to websites, services, or resources operated by third parties.

These external destinations are not controlled by Floriquve. We do not assume responsibility for their availability, content, security practices, advertising, or privacy policies.

If you choose to access a third-party website through an external link, you do so at your own discretion and should review that website's applicable terms and privacy practices.

6. Website and Product Disclaimer

To the maximum extent permitted under applicable law, the Site and its content are provided on an “as available” and “as is” basis.

We make reasonable efforts to maintain accurate product information and reliable website functionality, but we do not guarantee that the Site will always operate without interruptions, delays, technical problems, security issues, or other errors.

Nothing in these terms is intended to exclude or restrict any consumer rights or statutory protections that cannot lawfully be excluded or limited.

7. Limitation of Liability

To the extent permitted by applicable law, Floriquve and Nanjing Huixiang Yijiaqin Technology Co., Ltd. will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from circumstances such as:

• Temporary website interruptions or service unavailability;

• Use of or inability to use the Site;

• Issues associated with purchased products, except where liability cannot legally be excluded;

• Unauthorized access or security incidents;

• Failures or interruptions involving telecommunications or network services.

Nothing in these Terms of Use limits liability where such limitation is prohibited by applicable law.

Any applicable limitation period for bringing a claim will be determined by the laws governing the relevant claim and jurisdiction.

8. User Responsibility and Indemnification

You agree to use the Site lawfully and in accordance with these Terms of Use.

Where permitted by applicable law, you may be responsible for claims, losses, damages, costs, or reasonable legal expenses resulting from your material breach of these terms, unlawful conduct, fraudulent activity, or infringement of another party's rights.

9. Electronic Communications

When you interact with Floriquve electronically, including by visiting the Site, submitting forms, placing orders, or communicating with customer support, you agree that we may communicate with you electronically where appropriate.

Electronic confirmations, notices, disclosures, and policy updates may be provided by email, website notifications, or other electronic methods. To the extent permitted by law, such electronic communications may satisfy requirements for written notice.

10. Copyright and Intellectual Property Notices

Floriquve respects the intellectual property rights of others.

If you believe that material available on our Site infringes your copyright, you may contact our support team with sufficient information for us to review the matter.

Where applicable, your notice should include:

• Your name and electronic or physical signature;

• Identification of the copyrighted work;

• A description of the material you believe is infringing;

• The relevant page or URL where the material appears;

• Your contact information;

• A statement explaining why you believe the use is unauthorized.

We may request additional information where necessary to evaluate an intellectual property complaint.

11. Events Beyond Reasonable Control

Floriquve will not be considered responsible for delays or failures in performing obligations when such circumstances are caused by events that are outside our reasonable control.

Examples may include natural disasters, extreme weather, public-health emergencies, labor disruptions, transportation interruptions, government restrictions, infrastructure failures, or significant international supply-chain disruptions.

Where reasonably possible, we will take appropriate steps to reduce the impact of such events.

12. Delivery, Ownership, and Risk

Unless otherwise required by applicable law or stated in the applicable order terms, responsibility for loss or damage during transportation may transfer according to the delivery arrangements and applicable shipping terms.

Customers should inspect packages and products after delivery and promptly contact Floriquve if an order arrives damaged, incomplete, or materially different from what was ordered.

For applicable return, replacement, or refund procedures, please refer to our Return & Refund Policy.

13. Governing Law

These Terms of Use and the use of the Floriquve Site are intended to be governed by the laws of the Hong Kong Special Administrative Region, except where mandatory consumer protection or other applicable local laws provide otherwise.

Any dispute arising from or relating to these terms or use of the Site will be handled in accordance with the jurisdictional rules applicable to the relevant dispute.

14. Severability and Transfer

If any provision of these Terms of Use is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or adjusted to the extent necessary, while the remaining provisions will continue to apply.

You may not transfer or assign your rights or obligations under these terms without our prior written consent where such consent is required.

We may transfer or assign our rights and obligations in connection with the operation, restructuring, or transfer of the relevant business or website, subject to applicable law.

15. Complete Agreement

These Terms of Use, together with any policies or terms specifically incorporated into them, form the principal agreement governing your use of the Floriquve Site.

They supersede prior communications or understandings concerning the same subject matter to the extent permitted by applicable law.

16. Business and Contact Information

For questions about these Terms of Use, website access, orders, or other customer-service matters, please contact Floriquve through the following channels:

Brand: Floriquve

Company: Nanjing Huixiang Yijiaqin Technology Co., Ltd.

Business Address: Room 110, Building 3, Zone A, Nanjing Yiwu Small Commodities City, No. 388 Tianyuan East Road, Jiangning District, Nanjing City, Jiangsu Province (Jiangning High-Tech Park)

Email: service@floriquve.com

Phone: 025-58646133